Frequently Asked Questions (FAQs)

CURRENCY

Prices are listed in United States Dollars (USD). Please get in touch if you’d like a quote in Euros, inclusive of VAT.

PAYMENT PLANS

I’m happy to offer custom payment plans for all original paintings according to your budget. Please get in touch with me here or send an email to candace@calex.studio. I look forward to hearing from you!

SHIPPING & FRAMING

Paintings can be shipped unstretched (aka rolled in a tube), stretched, or even stretched & framed. I’m happy to work with you to find the right shipping option for your needs and budget. Unless otherwise stated, prices shown do not include frames.

INTERNATIONAL SHIPPING

I love my international collectors and am happy to send my work outside of Europe. If you need international shipping, please get in touch, and we can discuss the best shipping method for you and the painting you’d like to purchase.

Many countries have low or no import duties on original artwork. However, if your country does impose these additional duties/fees, you will be responsible for paying them. Please look into import policies for your region.

CONSULTATION

I love meeting and chatting with potential collectors about your vision for owning original work. If you’d like my suggestions or feedback on curating your new artwork to best complement the design of your space, please contact me here!

COMMISSIONS

I'm available for a limited number of commissions each season, and I'm always accepting inquiries.

If you're interested in owning a custom painting, but don’t see what you’re looking for in my shop, please get in touch here. I look forward to chatting about your inspiration, space, and budget for the artwork. I'm excited to hear from you!

RETURN POLICY

All sales are final.

Our Buyer Guarantee ensures that you have complete peace of mind when making a purchase in the event that the artwork does not arrive or is damaged in transit.

If you receive a piece damaged in transit, which is unlikely but not impossible, email me at candace@calex.studio with photos of the damaged item and packaging within 7 days of receiving it. We'll work together to find a solution. I'll make sure you're taken care of.

COPYRIGHT

Candace Alexandres retains the rights to all of her artwork. That means that she retains the right to reproduce original artwork (in the form of prints, etc.). You may not license or reproduce Candace Alexandres’ work without her written permission.